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Shipping and returns
1.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. We can only deliver to addresses within mainland UK. We can deliver to Northern Ireland and the Republic of Ireland for £49. Scottish Islands, Channel Islands, Isle of Man we can deliver to on request - please contact us for a delivery quote.
1.2 We aim to deliver your furniture within the time quoted on our website when you place your order. If circumstances change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.
1.3 The delivery times quoted on the website are for delivery to postcodes which fall within our normal delivery areas. Should your postcode fall outside our normal delivery area, delivery times may vary. We will inform you of this when confirming acceptance of your order.
1.4 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.
1.5 Your furniture comes flatpacked and ready to assemble. Our drivers cannot assemble the items.
1.6 All deliveries are signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for this.
2.1 Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.
2.2 Should you have any concerns over access, then please note them on the comments box on the order or contact us.
2.3 The delivery drivers are unable to carry the items into your property.
2.4 Your order will come in a pallet and the delivery company will only deliver to the first available door of the property.
It is your responsibility to bring the items inside your property.
3. Cooling Off Period
3.1 You are entitled to a statutory cooling off period beginning from the date you placed your order and ending 7 working days after you received the goods. Certain goods are exempt from this cooling off period, for example a mattress which has been taken out of its sealed packaging in which it was delivered, and special order or bespoke items ordered.
3.2 You must inform us in writing during the cooling off period that you are canceling the contract (e-mails are accepted).
3.3 If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.
3.4 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of the original delivery and additional cost of collection of the goods, in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.
3.5 If you have received the goods at the time of cancellation of the contract the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of the original delivery and collection of the goods, in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, PROVIDED THAT the goods are returned by you and received by us in the condition that they were in when delivered to you.
3.6 If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.
4.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
4.2 If the goods are found to be either damaged or defective in any way at the time of delivery, you must complete an incident form immediately, which will be provided by the home delivery team. If damage is discovered after delivery, you must contact us within 3 days of delivery of the goods.
4.3 If the goods are damaged, we require photos of the damaged item and, if we are unable to repair the item to manufacturing standards, we will send a replacement item.
4.4 If the goods are found to be defective we will replace the item or refund all monies paid by you for the goods in question within the cooling off period of seven days after receipt of delivery.
4.5 The guarantee (12 months from receipt of delivery) is only vaid for replacement and not a refund unless found
defective or damaged within the cooling off period of seven days after receipt of delivery.
4.6 It is the customer's responsibility to check the general conditions (signs of breakage, condition of the pallet,
condition of the outer packaging, sign of broken glass, sound of shattered glass) of the goods before accepting
it. The customer can refuse delivery if the general condition of the pallet/outer packaging have a reasonable
sign of damage.